Customer Service Frequently Asked Questions
Order Status
Has my order shipped?
Call or e-mail a Customer Service Rep at 401-643-1900 to find out exactly when your items shipped.
How do I change quantities or cancel an item in my order?
Call or e-mail a Customer Service Rep at 401-643-1900.
My order never arrived.
Call or e-mail a Customer Service Rep at 401-643-1900.
An item is missing from my shipment or my product is missing parts.
Call or e-mail a Customer Service Rep at 401-643-1900.
When will my backorder arrive?
You should have received a call right away regarding a backorder if this is not the case or you would like to check on the status of your order please call or e-mail a Customer Service Rep at 1-800-966-SAIL.
MyAccount
How do I create an account?
Click the "My Account" link at the top right side of our site, then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "My Account" link at the top right hand side of our site.
Shipping & Payment
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be able to choose your desired shipping method. Parts are shipped via the U.S. Postal Service (Priority and Express) in the U.S. and non-continental territories. We offer USPS Priority Flat Rate and Global Express Guaranteed for Canada and all other countries outside of the U.S. If you would like your items shipped via UPS or would like to pick them up at our factory in Portsmouth, RI please, e-mail or call a Customer Service Rep at 401-643-1900.
Oversize spars and boats will be shipped via a common carrier freight trucking company and you will be charged a flat rate fee based on the weight and dimensions of the spar/boat in the U.S. If your reside outside of the continental U.S., please e-mail or call a Customer Service Rep at 401-643-1900 for a quote.
Where do you ship to?
We primarily within the U.S. and continental territories. If you reside elsewhere, we visit our page on International Shipping. Unfortunately at this time we cannot ship to P.O. Box or APO/FPO addresses. You may also use our dealer locator to find the dealer closest to you.
When will my order ship?
We make every attempt to ship your order as quickly as possible. During our busy season, orders may take 2-3 days to ship. We try to ship all in-stock, expedited orders the same day they are placed. However, we cannot guarantee same day shipping. All non-expedited orders will generally be processed on the first business day after your order is placed and shipped within 1-3 days. Expedited orders placed on Friday may not ship until Monday. Next Day Saturday delivery may be available.
Oversize items will ship separately from the rest of your order via a freight trucking company. Delivery times may be extended to provide you with the best shipping rate. If you need items by a certain date, please contact us and we can arrange alternate or quicker delivery. The driver will make every effort to contact you for delivery, but if you are unavailable, the item will be left at your door.
If you have questions or concerns about shipping on your order, please call us at 401-643-1900.
When will my order arrive?
Parts shipped via U.S. Postal Service Priority mail should arrive 2-3 days after shipping and Express mail overnight (to most locations).
Oversize items and boats will be shipped via a freight trucking company and should arrive within 1-4 weeks during peak shipping season (April-September). For a more exact delivery date or if you need your items more quickly, please e-mail or call a Customer Service Rep at 401-643-1900.
If you reside outside of United States and Continental Territories, please visit our page on International Shipping.
What if I have ordered an oversized or hazardous item?
Some items cannot be shipped with standard shipping methods or may have an extended shipping time due to availability or size. When you place your order, information on shipping should be provided. You may also e-mail or call a Customer Service Rep at 401-643-1900. Please note: gel coat must ship via UPS ground because it is considered a hazardous substance.
Will my boat and parts ship together?
If you order a boat and boat parts or accessories, they will ship seperately unless you contact us and request them to be shipped together. In-stock parts that are not oversized will ship immediately. Boats and oversized spars will ship seperately via a common carrier freight trucking company. The driver will call you to schedule boat delivery and will generally require additional assistance for unloading; spars may be left at your door if you are not available to receive them. If you have a further question on the delivery of your order, please call or e-mail a Customer Service Rep at 401-643-1900.
Payment, Pricing & Billing
What are my payment choices?
We accept Visa, Mastercard, Discover and American Express for payment. Your card will be pre-authorized at the time you place your order and charged when your order ships. Backordered items will be pre-authorized and charged separately.
Do I have to pay sales tax?
Items shipped to the following states will be taxed: California, Florida, Georgia, Illinois, Indiana, Maryland, Rhode Island and Washington. There is no tax on boats and related accessories purchased with a boat in Rhode Island. If you are purchasing items for an organization that is tax exempt please e-mail us with your tax ID number and we will have the taxes removed from your order.
I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
What is the return policy?
Returned items must be in new and unused condition and in original packaging with all manufacturers’ tags still attached. Items must be returned or exchanged within 28 days of purchase. We recommend insuring and tracking any items that you wish to return. LaserPerformance is not responsible for shipping costs on returned items. Please allow 1-2 weeks for your return to be processed and your credit card to be refunded. All returned items will be inspected by our Returns Department and a 15% restocking fee may be assessed, depending on the item. All returns require a return authorization before being sent back, please email Customer Service to receive a return authorization number.
Buyer's Guide 
How do I find my product?
To find the product you're looking for, you may either use the navigation menus on the top and left hand side of our website or type a keyword into the SEARCH box. Parts locators for many of the boats are linked under each boat and category. If you have any trouble locating a product, please contact Customer Service by email or call 401-643-1900.